- This topic has 54 replies, 1 voice, and was last updated 14 years, 5 months ago by mihyr.
22nd January 2003 at 22:08 #13400V. SubramanianGuest
What type of investment is required for call centers in India, say in any of the metros. ?
What are the government polioces for the call center industry , say tax , incentives etc.,?
Is there any investment in Call centers by any foreign company in india to serve a particular market segment (not as a part of outsourcing its own operations ?
Who are the major players in the call center industry ( local and foreign)18th February 2003 at 09:19 #13401DarrenGuest
I was reading the information you have sharred with everyone for call center.
I am an NRI settled in Singapore, i am interested in Investing in India mainly in Delhi/Noida or Gurgaon.
If you are interested please paste a message.18th February 2003 at 11:55 #13402LinusGuest
Hi Sameer Aali,
As far I know in India you can not have a International Call Center and domestic call center in the same building, also you need to have separate in infrastructure for both.
You can have a toll free no and domestic call center infrastructure will depand upon Inbound or OutBound, Let me know what extactly you want to know I can help you setup, we have already done simlar works.21st February 2003 at 10:42 #13403To Vishal JhambGuest
We are in the process of setting up 2 call cetres for different clients and need reliable consutancy.
Hemant26th February 2003 at 15:40 #13404M. PraveenGuest
We are at presently providing the support to our clients (US based) from our California office on telephone lines. We want to divert or route the calls from the Calfornia office to our Nagpur (Maharashtra, India )office so that the support on telephones will be provided by the Nagpur office instead of California .
Both Nagpur and California office have a leased line facility.
This is a pure inhouse , inbound call centre .
My concern is Whether it is possible to have the call diversion from California office to the Nagpur office using the IPLC or normal Internet connection.
Is there any legal issues involved in the process. If any, what are the legal implications associated with it and what is the possible solution for the same.
Where do I need to apply . What form is need for that.
It is a customer suport for our product rather than a call centre.6th March 2003 at 10:02 #13405pankaj gargGuest
it is possible to route calls from us to India using internet using point to point VPN
If it os point to point then there are no legal issues
Pankaj Garg14th March 2003 at 22:17 #13406IrfanGuest
I would like to know few points about Call Centre business.
Information is requested to you assuming Call centre will be in India,
1- Registration process for Indian Organisation (opening call centre in India), in U.S., Is there any special criteria or legal formalities for Call Centres business opening Offshore.
2- Marketing options & strategies for getting U.S Customers
3- SLA’s signing with U.S Customers.
Thanks for your support.26th May 2004 at 09:28 #13407kkGuest
we are going to start new call centers inbound/outbound with 60 ports.i want all available hardwares which supports for voip services.
pls let me know the differnet types of hardware setup for voip
KK28th May 2004 at 10:04 #13408Call centers in IndiaGuest
All you will rally need is good VoIP gateway equipment correctly configured. Tell me what solution you are using ? Maybe I can help.31st May 2004 at 17:16 #13409JosephGuest
My hat off to you. Your knowlage is 100% gold. We have a call center with 20 seats here in US. Our predictive dialer is AMCAT built back in 2002. I am looking to either buy or lease newer Voip predictiv dialer for 20 stations and I heard India would be the best place to do that.
If you can help me with some information and direct me in a right way.
Thank you in advance27th September 2004 at 13:46 #13410RaviGuest
I want setup 10 seat outbound callcentre in jalandhar do i have to havelased line or i can get cable line.do we have to pay for phone line as well as for internet and how much it cost to get dialer can voip station gatway can conect with dialer.1st October 2004 at 08:07 #13411Nitin KumarGuest
I am also working in a telecom sector here in Delhi , and my main role is to Provide technical support to call centers , i also want to setup a call center in
Punjab , is there any consultancy firm available in Delhi to provide help about the Infra cost and legal advisory.If anyone can contact me , it will be gr8.
[Moderator’s note: Any replies to this message will be considered commercial and the person posting is required to pay a small fee towards our marketing costs. Attempts to post free messages on this topic will be rejected.]1st October 2004 at 08:07 #13412JennGuest
Does anyone have thoughts on Accent Reduction as part of Agent training. I’m trying to establish effective and efficient training modules.4th October 2004 at 08:34 #13413Manu V ManoharanGuest
I am working as S/W Engineer in Duabi, UAE. Now my company have a plan to start a call center in Bangalore, INDIA.
So, It will be highly appreciated, if somebody can describe the procedures to start a call centre in Bangalore
Manu VM9th September 2005 at 11:53 #13414Dr. SinglaGuest
I am looking at the possibility of opening a 25 terminal call centre in North india. Being a new entrant in this field, any guidance as regards to details of this field including facts and figures of investment would be extremely helpful. I see from the messages posted on this web site that you an experienced and responsible expert in this area.In the event of further detailed help, are you able to help on a commercial basis? I look forward to reciving you reply in near future.