Erlang C Calculator instructions
This Erlang C calculator estimates the number of staff you need to handle your calls at your help desk or inbound call center. You need to enter three values into the boxes:
- Calls per hour: the number of inbound calls your call center receives during the hour in question
- Duration: the average duration of those calls, in seconds
- Avge delay: the average delay to all calls that you and your callers will tolerate
Press the Calculate button and the number of agents required to answer those calls will be displayed.
For example, if you receive 400 calls per hour of 180 second duration and you are prepared to tolerate a 30 second average delay to those calls, enter these numbers into the boxes and press Calculate. The result, 23 agents, will be displayed below the edit boxes indicating the number of agents that should be available to handle those calls.
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Packaged with Erlang for Excel, our best-selling telecom software application comprises four Windows calculators for Erlang C and Erlang B. Use them predict the performance of your call center and work out how many lines it needs.
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