Technical resources for Erlang calculation and call center design, and details of technical support for our Erlang software products.
Please contact us for help if:
- You need help installing your software
- Your software has stopped working
- You need to download it again for your new computer
If you have bought software from us, you are entitled to the latest version for the lifetime of the product – we don’t charge for upgrades. We offer technical assistance to make your software work, but we do not offer support for interpreting its results beyond the information provided in the User Guides below.
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Frequently asked questions
Your question may already have been asked before. Please check the FAQs for each product:
We install the following user guides with our Erlang software products:
|CC-Excel||A detailed reference for the call center Erlang functions that CC-Excel adds to Microsoft Excel.|
|Erlang for Excel||A detailed reference for the Erlang B and Erlang C functions that this product introduces to Excel.|
|Westbay Traffic Calculators||A fully illustrated User Guide that includes many examples of the software’s use.|
|Ansapoint||This is the user guide for Ansapoint, our call center analysis software.|
|VoIP Calculator||This manual explains how to use VoIP Calculator; our Voice over IP bandwidth calculator for Windows.|
Erlang technical papers
We offer a number of technical papers that are a good starting point if you are new to using Erlang traffic models for modelling your call center or designing your telephone network:
- What is an Erlang?
Describing the fundamental unit of telephone traffic.
- Sizing a trunk group
How to use Erlang B to work out how many lines you need.
- Estimating call center agents
Using Erlang C to estimate how many staff you need to answer your calls.
- VoIP protocols
A description of the protocols involved in Voice over IP transmission.
- Calculating VoIP bandwidth needs
Estimating the bandwidth needed to transmit voice packets over an IP network.