Model your call center’s staffing and operational performance using Microsoft Excel. CC-Excel introduces nine functions to Excel for estimating staffing requirements and call handling using the Erlang C traffic model.
CC-Excel includes twelve example calculators and a staffing table (see above) in an example workbook. They can estimate the number of agents you need each hour to answer your calls within target. But the strength of CC-Excel lies in the flexibility it gives you to use your knowledge of Excel to design your own modelling tools
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Software to help you work out how many agents you need at your call center to answer your incoming calls according to service targets you specify. Full charting and printed reports are also offered, making Ansapoint a useful and versatile forecasting tool. Free upgrades for life.
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