Call center software

We offer a range of software products to assist you with the design and analysis of your call center and its staffing arrangements.

CC-Excel

Model your call center’s staffing and operational performance using Microsoft Excel. CC-Excel introduces nine functions to Excel for estimating staffing requirements and call handling using the Erlang C traffic model. It includes twelve example calculators and a staffing table in a sample workbook. You can use them immediately or expand upon them to create your own call center modelling spreadsheets.

Free upgrades for life on a single computer for a once-only charge of just $69.

“Your software is great, and I would recommend it to anyone. It has been a pleasure doing business with you.”
John McGowan, PROSOFT Inc.

Ansapoint

Software to help you work out how many agents you need at your call center to answer your incoming calls according to service targets you specify. Full charting and printed reports are also offered, making Ansapoint a versatile and flexible forecasting tool. Free upgrades for life.

Ansapoint - daily calls table

Westbay Traffic Calculators

This programme comprises four Windows calculators for Erlang B and Erlang C. The Erlang C calculator can predict the performance of your help desk or inbound call center and estimate how many agents you need.

Westbay Traffic Calculators - Erlang C
Westbay Traffic Calculators – Erlang C

Free upgrades for life on a single computer for a once-only charge of just $69.

Our customers

Buy our industry-standard call center software products and you’ll be in good company. We are the trusted supplier of call center staffing software to the world’s largest companies and governments.