Call center software

We offer two software products to assist you with the design and analysis of your call center and its staffing arrangements.

CC-Excel

Model your call center’s staffing and operational performance using Microsoft Excel. CC-Excel introduces nine functions to Excel for estimating staffing requirements and call handling using the Erlang C traffic model.

CC-Excel staffing table
CC-Excel staffing table

CC-Excel includes twelve example calculators and a staffing table (see above) in an example workbook. They can estimate the number of agents you need each hour to answer your calls within target. But the strength of CC-Excel lies in the flexibility it gives you to use your knowledge of Excel to design your own modelling tools

Free upgrades for life on a single computer for a once-only charge of just $66. (33% discount)

“Your software is great, and I would recommend it to anyone. It has been a pleasure doing business with you.”
John McGowan, PROSOFT Inc.

Ansapoint

Software to help you work out how many agents you need at your call center to answer your incoming calls according to service targets you specify. Full charting and printed reports are also offered, making Ansapoint a useful and versatile forecasting tool. Free upgrades for life.

Ansapoint - daily calls table

Our customers

Buy our industry-standard call center software products and you’ll be in good company. We are the trusted supplier of call center staffing software to the world’s largest companies and governments.

BT
AT&T
Cisco
Amazon
Microsoft
American Express
Ford
Ericsson
Siemens
Intel
IBM
Boeing
IKEA
Apple
United Nations