I am running the latest Sysmaster software and applications like callback and Managed Services Modules etc and we are experiencing ghost calls on our system.
Our customers use Cisco and Sipura IAD’s to make their calls thru our system, and this worked without a hitch on version 2.0 but now we are experiencing problems with false calls.
We are being billed by the carriers for these calls even though there isn’t a voice call sent….just the call setup messages.
I want to know if anyone else experienced this problem with their VM – and more importantly how they solved it.
Kind regards and thanks in advance.