I think his point is true. the supports sucks the very much. one month can pass while u still waiting for them. it takes 3 days minimum to answer yr email and most of the time the answer is not what u want. then u hvae to email again and explain to them and blah blah here goes the time and money. each time is gone, we loose around 3k or something. count that and u’ll see. and how about paying 14k for basic configuration with no manual? doesn’t that suck big time. the help file sucks bigger time. also, their gateway, has no manual? then u’ll have to pay them 500USD just for setup, what the hell??? tell me i’m wrong