When you legitimately purchase the the Voicemaster Billing System from Sysmaster, you get 180 days 8-5 support for free, you then subsequently have to decide whether to get the basic 8 – 5 or 24/7 version, I would recommend you go for 8-5 support as you do not get any added value by going for 24/7.
The Voicemaster is very complex piece of equipment, you need a lot of hand holding when you start using it, but once you find your feet, it certainly does what is advertised. It is incredulous to believe that someone purchases a brand new piece of equipment worth thousands of dollars and does not get support from the company that has sold the hardware/software. Common guys….dont be suckers for that nonsense, there is an option to return the equipment within 30 days for a full refund if not satisfied, so how come this chap hasnt done so. I for one know that whats been said is not true as I currently have the Voicemaster is use and get support from Sysmaster, though their service could do with some improvement.