I need some help regarding the possibility of opening up a 20-30 seats call center here in Islamabad. I have to work out a few things prior to formulating a business plan though!!
First of all which providers are available for LD, I know about five9 but i have heard that its not cost effective, is the correct?? What are the pros cons of using this particular provider.
Secondly, I saw a pre-feasibility report for opening up a 20 seats center on smeda website. I think the cost mentioned is a bit low, Am i right?
Can anyone tell me whats the initial investment like!! Someone approached me and gave a figure of 1 million rupees for 20 seats center, is it correct or there would be hidden charges as well.
Last but not the least, should i acquire business first or put the infrastructure together. I welcome all types of suggestions
Thanks and Regards