Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Reply To: virtual call centers


hi Chris Collings ,
Yes ,it is possible, there are much software which is web integrated email contact center.And the system also generate the call in Predective and progressive mannaer.
In predective ,the system will the detect the customer phone first and if it is human voice ,only then the call will be joined to the most idle agent in your call center./