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Reply To: virtual call centers

#13367
Amit
Guest

hi Chris Collings ,
Yes ,it is possible, there are much software which is web integrated email contact center.And the system also generate the call in Predective and progressive mannaer.
In predective ,the system will the detect the customer phone first and if it is human voice ,only then the call will be joined to the most idle agent in your call center./

Amit