I am looking to set up one of the first outsourcing call centers in Sri Lanka to service UK ans USA customers. We are getting tax free and duty free concessions with other benefits from the government. We will be using VOIP to terminate the calls into the call center since it is legal to do so in this context and the technology has been proven and using Avaya as our ACD platform.
What I need help in is two things.
1. Who has good accent training programs for agents.
2. Who could speak to me about the pricing structure and terms for contracts.
We will have a 50 seat call center initiall and then expand to 100.
You can call me at 447887674574 in London.