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Reply To: Setting up a call center

Srinivasa Rao


One of my client in New Delhi is looking for a helpdesk solution from the US. The details are:

The customers in the US call up toll free nos. in the US and the calls have to be redirected to New Delhi where the helpdesk is situated. The solution i am looking for is :

1. Toll free nos. in the US
2. Computer/Server
3. Hardware/Software for redirecting calls
4. How will the call terminate in India?

Please let me know the details at the earliest.