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Reply To: Setting up a call center


dear Prayag,

Its nice to hear that after Trionline and Mr. Mohapatra you are going to be third call center operator in Bhuvneshvar, unfortunately both your predessors have relied on Baytalkitec and thus I would suggest that you shall go for some other vendor and technology.

I will recommend Interactive intelligence as this technology is at par with what your trionline and Mr. Mohapatra are using and services offered are by thorough professionals and that makes a lot of sense.

Secondly interactive intelligence vendors are found all over india and provide six months business for your call center that makes you learn and grasp the call center business.