 |
| What
is an Erlang? |
An entry level white paper describing the
telecommunications unit Erlang, and it's application in teletraffic theory. |
|
| Dimensioning
trunk groups |
This white paper discusses a method
of optimising the number of lines in a trunk group based on the traffic carried by that
trunk group. This is known as dimensioning a trunk group. |
|
| VoIP
Protocols |
This white paper describes the protocols
which are typically involved when transporting voice over an IP based network. A
basic understanding of the protocols is required in order to understand the bandwidth
overhead of voice over IP and the Quality of Service issues surrounding the technology. |
|
| VoIP
Bandwidth |
There are many factors involved when calculating the bandwidth required through a
network. This white paper aims to
explain these factors, and to offer a simple means of making such calculations. It
starts with a basic 'rule of thumb', and then expands this to take specific voice coding
algorithms into account. |
|
| Call
center design |
This white paper describes the steps
involved in assessing the staffing requirements of a call centre and estimating the number
of trunks (central office lines) required to serve a call centre for incoming calls. |
|
| Voice
network design |
This white paper describes the principles
behind and advantages of the proper design of private voice networks. |
