We’ve been making call center and Erlang tools for twenty-five years. More recently, our Excel based products have become bestsellers.
And that’s no surprise. Everyone has Excel installed and, to varying degrees, everyone knows how to use it. Modelling using Excel gives you the flexibility to design your own tools, import your own data and share your results quickly.
In the Excel Boardroom, we’d like to help you make the most of Microsoft’s application and the functions our add-ins bring to it, enabling Excel to be used for Erlang teletraffic and call center modelling.
Please feel free to contribute any tips and tricks. If you’d like to share an Excel workbook with the Boardroom, please email it to us so we can check it’s virus-free before publishing it.
PivotTables, Datasources, Charts and Lookups; with mastery of some of these skills, your call center and Erlang traffic models are limited only by your imagination.