Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

Staffing and Shifts for call center

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #18839 Reply
    saba
    Guest

    In June total calls 38477,Answered 35174, Abandoned 3303,Avg speed of answered 27.93 and avg handle time is 240.SL% 8.58%. we need to meet SL 95% and Abandoned rate 2%?

    What many staff I would required more and per shifts?

    #18840 Reply
    SC
    Guest

    Saba,

    Before I can provide you information on this, can you let me know what time these calls came in and how many days you do Operations?

Viewing 2 posts - 1 through 2 (of 2 total)
Reply To: Staffing and Shifts for call center
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">