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WFM

  • This topic has 0 replies, 1 voice, and was last updated 12 years ago by Lysha.
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  • 6th July 2012 at 08:03 #18838
    Lysha
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    What is the meaning of Gating & FLA in reference to call center workforce management
    The context is a job description which says – gating / un-gating FLA’s based on the skills

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