Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Erlang C Add-in Definitions

Viewing 1 post (of 1 total)
  • Author
    Posts
  • 19th November 2011 at 10:57 #18813
    Michael
    Guest

    Hi,

    Anyone using ErlangXL97 add-in here? I opened the example used in the add-in and i would just like to verify the difference between the usage of terms:

    Service Time
    ASA (Average speed of Ans)
    MaxWait

    Shouldn’t the resulting ASA when computed using the ASA function be equal to the Service Time? And how do we compute for the MaxWait time?

  • Author
    Posts
Viewing 1 post (of 1 total)
  • The forum ‘Call center’ is closed to new topics and replies.