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rating methods for call centre agents

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  • #17632 Reply
    sergiu
    Guest

    can anyone tell me about how to rate/evaluate a call center agent? i want to know about general skills, parameters to look for, something to use for choosing the right person.
    thank you

    #17633 Reply
    Lalit Tyagi
    Guest

    Hello
    See to Rate agents the general parameter.
    1.communication Skill
    2.Selling Skill
    3.Agreesive ness(to sell anything)
    4.Polite
    5.Attitude
    6.Flexible with time

    These are few points which u can see in agents

    Regards
    Lalit Tyagi

    #17634 Reply
    Sergiu
    Guest

    Salut
    Thank you for your answer.

    Regards,
    Sergiu

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