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Forcasting

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    Daniel Oksun
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    Tell me how many reps and phone lines will be needed to maintain a 90% direct answer rate with an average of 30 second hold time based upon the following.

    · Your current trend is 450 calls a day

    · Your call center is open 10 hours

    · Your calls are spread evenly throughout the day

    · You average call time is 6 minutes

    · Your average wrap up time is 1 minute.

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