Forcasting This topic has 0 replies, 1 voice, and was last updated 16 years, 9 months ago by Daniel Oksun. Viewing 1 post (of 1 total) Author Posts 9th November 2005 at 21:27 #17349 Reply Daniel OksunGuest Tell me how many reps and phone lines will be needed to maintain a 90% direct answer rate with an average of 30 second hold time based upon the following. · Your current trend is 450 calls a day · Your call center is open 10 hours · Your calls are spread evenly throughout the day · You average call time is 6 minutes · Your average wrap up time is 1 minute. Author Posts Viewing 1 post (of 1 total) Reply To: Forcasting Your information: Name (required): Mail (will not be published) (required): You may use these <abbr title="HyperText Markup Language">HTML</abbr> tags and attributes: <a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width=""> Submit