Generic selectors
Exact matches only
Search in title
Search in content

Call length training

  • This topic is empty.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #16717 Reply
    Bill B
    Guest

    Does anyone have ideas on how to solve excessive call length. About 5% of our advisers have call length aover 75% longer than average call lengths.

    Any help appreciated.

    Regards Bill

    #16718 Reply
    Attn: Bill B
    Guest

    Hi,

    Just give them intense training on call handling & call leading skills.

    Good Luck & Best Regards,

    Aezad Ahmad.

    #16719 Reply
    Chris Linden
    Guest

    Bill,

    Call monitoring should give you a valuable insight into the certain rep behaviours. The monitoring may identify training or knowledge gaps with the advisors that can be rectified with further training or call scripts for them to follow.

    Cheers,
    Chris

    #16720 Reply
    Bill
    Guest

    Hi Aezad Ahmad.

    Wher can I get information regarding cal leading skills.

    Regards Bill

Viewing 4 posts - 1 through 4 (of 4 total)
Reply To: Call length training
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">