- This topic has 14 replies, 1 voice, and was last updated 16 years, 10 months ago by Saeed Qadri.
10th December 2003 at 23:18 #15795Saeed QadriGuest
I am looking for ideas on creating a call center association of call centers in Pakistan. I have been able to get majority of call center operators , vendors, service providers etc on a single mailing list.
I will appreciate if anyone can share their experience of such organizations based out of india, mexico, canada, phillipines or anyother near-shore/offshore market.
Thanks in advance for your support. This is a wonderful site.
Saeed Qadri Voxel11th December 2003 at 10:05 #15796ATTN:Guest
a call center association already exists in karachi13th December 2003 at 14:14 #15797ZafarGuest
How many Call Centers operating in Pakistan? Kindly enlighten.13th December 2003 at 22:04 #15798nommyGuest
hey guy i have come to know that in karachi there are many inbond and outbond call centers.
i know 2 these are
Net One International Orlando, Florida US based companies outbound call center located in Karachi.
and 2nd is superphone.
when ever i know more call center information i’ll post it .thanks13th December 2003 at 22:05 #15799Saeed QadriGuest
I am in contact with around a dozen International call centers. Primarily located in Islamabad, Lahore and Karachi.
Saeed Qadri16th December 2003 at 00:09 #15800ZafarGuest
Thanks Saeed Qadri
for your informative response.
During holidays like Eid most of the time we find circuits busy. How the Overseas Call Center can keep operating during busy season?
At times we find line noisy, impossible to hear or talk. How the Call Centers overcome this problem?
Zafar18th December 2003 at 10:08 #15801Saeed QadriGuest
For a good call center a good connection is a huge requirement. I would strongly recommend IPLC instead of IP for all call centers. If it is something you cannot afford make sure that you get into some sort of SLA with your provider.
Are you on DSL ??
Saeed Qadri15th January 2004 at 16:59 #15802qanberGuest
This is a wonderful site17th January 2004 at 11:02 #15803Bilal RashidGuest
Can you please tell me how i can sign up for this mailing list that you have talked about22nd January 2004 at 01:11 #15804Saeed QadriGuest
To sign-up send a mail to email@example.com
Saeed Qadri22nd January 2004 at 09:20 #15805Yousaf KhanGuest
Voice quality and busy lines can be addressed by using different solutions. The best and most affordable is to use VoIP with at least 24 Kbps/agent, but some solutions also offer lower bandwidth consuming products like 16 Kbps and 8 Kbps. Since the bandwidth costs in Pakistan are extremely high, for the best quality I would recommend sticking to 24 Kbps/agent when planning your costs. You can put about 30 agents on a T1, costing you about USD 90/agent/month.
If you go for an IP Phone system (like Vonage or Superphone or Outbox), it consumes about 30 Kbps and will cost you around USD 100/agent/month for bandwidth.
If you use VoIP and redundant bandwidth, you can provide uptimes of 98-99.5%. If you need more assistance I’d be glad to help.31st January 2004 at 21:36 #15806Fazal KarimGuest
i have more than 4 yrs experience in call center industry(North America) i am happy to see this industry in Pakistan but i observed the way it operate is not so professional i want to know specially in Karachi how many international call center operated,and the size of the company,i do appreciate if anyone give me datails.
Thanks16th February 2004 at 11:00 #15807rohitGuest
well call centers is certainly a boom,but what about packeges and wages they provide.does it depend on the size of company.
how far is the disparty as far as money is concerned. reply me soon25th March 2004 at 22:10 #15808RohitGuest
How can I get in touch with you
🙂 Rohit23rd April 2004 at 09:08 #15809Saeed QadriGuest
My email address is one of my earlier posts in the same thread.