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URGENT!!

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  • #14972 Reply
    SYS
    Guest

    Sir/Madam,
    We get lot of call drop issues from our agents. Out of say,100 calls at least 15-20 calls get dropped.
    1)What could be the reason?
    2)Is it related to crm package/line problem?

    I would be greatful if anyone could help me with this.
    waiting for your reply.

    #14973 Reply
    Peeks
    Guest

    Hi SYS,
    Where do the calls originate from? i.e. are they thru IPLC, Local etc.

    rgds,
    Peeks

    #14974 Reply
    SYS
    Guest

    IPLC

    #14975 Reply
    Irfan
    Guest

    Hello

    What’s Call status is it remote disconnect or Local disconnect. Please describe your setup properly. There could be a problem in IPLC or switch or could be in T1 Channels in US.

    Regards,
    Irfan

Viewing 4 posts - 1 through 4 (of 4 total)
Reply To: URGENT!!
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