- This topic has 0 replies, 1 voice, and was last updated 21 years, 9 months ago by
.
Viewing 1 post (of 1 total)
-
Posts
-
We are currently planning for a large spike in calls due to promotional efforts. I am wondering what factors everyone considers important in planning for such a peak. I am interested in all levels such as agents staffed, load balancing and telecom/network issues. Your advice is appreciated.
Cheers
Viewing 1 post (of 1 total)
- The forum ‘Call center’ is closed to new topics and replies.
