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Feasibility of small call centres…

Viewing 11 posts - 1 through 11 (of 11 total)
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  • 7th March 2002 at 13:30 #12187
    Viraj
    Guest

    Given the high cost of IPLCs and the support infrastucture, how is it feasible to have International call centres with 20 and 30 sears ? Someone had in this forum mentined that for an international call centre to be feasible, you need atleast 24 seats !

    9th March 2002 at 09:41 #12188
    Deepak Handa
    Guest

    i know a guy who started with 10 and has gone upto 80 within six months time using state of art technology which gives him a option to scale upto thousands of CSRs, that too blended,to utilise your CSR in a optimum way and guaranteed ROI.

    Interested????

    9th March 2002 at 16:01 #12189
    Viraj
    Guest

    U might have read my comment about 24 seats, I said it bcoz…the T1 lines in US carries only 24 voice channels. So I said 24 setas ll be ideal…..more than that while buying MUX they ll tell u 3o E1 channels and all…..but thruth is only 24 channeles ll be available…so its nit economically viable to go for 30 or so.

    9th March 2002 at 16:01 #12190
    Prasad Chaturvedula
    Guest

    I am also toying with the idea of setting up a small acll center with around 20-30 seats. Can you point me to info about all teh available bandwidth options for call centers.

    10th March 2002 at 10:30 #12191
    Sudip
    Guest

    For 20 seats 256 kbps bandwidth ll be ok

    3rd April 2002 at 12:36 #12192
    Abhijeet
    Guest

    Hi Deepak,

    I am interested in such a small call center of 10 seats. Will you please provide me with some more information.

    I am basically interested in providing IT enabled services like data digitization, data conversion, data correction, data entry etc..

    Will be much helpful if i can tieup with those who are already in this field.

    Thanks in advance.

    10th April 2002 at 08:26 #12193
    Deepak
    Guest

    For all those who do not want to invest big bucks and yet want to have a first hand experience of this expanding call center industry ASP model is the best option, which costs around a few dollars per seat per hour.

    13th April 2002 at 12:21 #12194
    Prasad
    Guest

    Deepak,
    I have heard of this before, but could not find more about it. Can you provide a few pointers to know more about the Application Service Provider model?

    14th April 2002 at 14:00 #12195
    Anuj
    Guest

    24 seats can be a good idea for startup but in the long run you will have to expand to survive.

    18th June 2002 at 09:12 #12196
    Voyager
    Guest

    What is the general cost in Rupees for setting up a Call Centre of about a strength of 12
    Thanx

    23rd August 2005 at 21:34 #12197
    HARI
    Guest

    hi,

    I am interested in such a small call center of 10 seats in Gurgaon/Noida/Delhi. Will sombody please provide me with some more information.

    Can somebody provide me 10 seats on lease.

    Will be much helpful if i can tieup with those who are already in this field.

    Thanks in advance.

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Viewing 11 posts - 1 through 11 (of 11 total)
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