Generic selectors
Exact matches only
Search in title
Search in content
Search in posts
Search in pages

International Toll Free

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #12000 Reply
    Tanya Kumar
    Guest

    We are in the process of setting up a small global call canter to provide (1) Technical Support and (11) On-line Sales Distribution for our software package.

    We will be setting up the Call Center in one India

    We need information on International Toll Free Numbers, i.e. call generating from various countries Brazil, Australia, Mexico etc will dial a single toll free no. with the call landing in India. I need per minute rates for these internnational toll free calls and from I can get this service

    #12001 Reply
    SANJAY BANGROO
    Guest

    In INDIA toll-free concept is not fully matured yet and is still in its infancy. May be u may get this service abroad ( I AM IN INDIA ) and u can get more info. on this from anyone who is in any of the countries u have mentioned ( Other than INDIA ), since the calls will be originating from these countries and terminating/landing up in INDIA. As of now we have a single international gateway for all voice calls in INDIA and all calls are routed through this gateway. But once the calls land on our gateway in INDIA , there will be no problem for the calls to route to your call center in INDIA. So nothing much is required from INDIA except some connectivity and muxes. One thing which u must ensure/check is that your service provider in overseas gives u a international toll free number.

    As far as INDIA is concerned , as I have already mentioned we are still developing on the concept of TOLL FREE NUMBERS. We have a level of 1600-XXXX in INDIA. This may come as a surprise to u , WE DO NOT HAVE NATIONAL ( WITHIN INDIA ) TOLL FREE NUMBER IN INDIA YET. But with the entry of private long distance service providers , this facility of NATIONAL TOLL FREE is promised by them. Let us see how soon we can have it.

    I hope I have cleared all your doubts/queries/concerns. In case u have more queries , please feel free to get in touch with me.

    Regards
    Sanjay Bangroo

    #12002 Reply
    Tanya Kumar
    Guest

    Thank You Sanjay.

    I was indeed aware of the 1-600 nos here and was quiet sure it wasnt a national toll free either :o)

    What I really need is basically I think the contact of local tele. providers in all the countires and see if the country has a toll free service and then then I guess route all the calls from Mexico, Japan, Australia here to India.

    #12003 Reply
    SANJAY BANGROO
    Guest

    THAT IS ABSOLUTELY CORRECT.

    CHEERS !!!!!!!
    SANJAY

    #12004 Reply
    SANJAY BANGROO
    Guest

    WHERE R U BASED ?

    SANJAY

    #12005 Reply
    Jay
    Guest

    Hi Tanya,

    Nice to hear about your plans to set up a technical support call center her in India.
    I would like to help you cause I’m currently working for a call center technical support service here in India.

    #12006 Reply
    Tanya Kumar
    Guest

    Hi

    In Delhi Sanjay….

    Hi Jay

    Thanks for the offer mail me your contact numbers at tanya@amartech.com, where are u based? The call center setup would only happen end of Feburary or Beg March as its being done for a Canadian Software company and some formalities have to be completed before that

    #12007 Reply
    Jay
    Guest

    Hi

    Thanks for your response, I shall be contacting you.

    Jay

    #12008 Reply
    Anil
    Guest

    Hi, I am also intrested in technical support in cc business and would like to share !!

    #12009 Reply
    praveen
    Guest

    hi all ,

    as now we r planing to setup a new call center in india of having the capacity for the 5000 seat’s . so i m looking solution’s for the network setup ,and the hardware part.

    #12010 Reply
    Tanya
    Guest

    hi Tanya,

    Iam have some experience in this call canter industry in management and HR and also in training..

    am i of any help to u then please reply me back

    thank u

    Prathima

    #12011 Reply
    D.Srinivas
    Guest

    We are on the lookout for a concern having infrastructure facilities wrt call center at Hyderabad – Andhra Pradesh.

    #12012 Reply
    Raj
    Guest

    tanya…have u opened the call center?
    if yes, can you tell me what kinds of costs u r incuring??
    i dont want the whole business plan..just want to know the skeleton. have u taken B/W from BSNL and if yes, are they offering B/W at concessional or different rates?
    what about the international carriers?

    #12013 Reply
    Anil
    Guest

    Hellow Tanya;

    I hv some expereince in Technical support /ACD , Please let me know if i can be of some help.

Viewing 14 posts - 1 through 14 (of 14 total)
Reply To: International Toll Free
Your information:




<a href="" title="" rel="" target=""> <blockquote cite=""> <code> <pre class=""> <em> <strong> <del datetime="" cite=""> <ins datetime="" cite=""> <ul> <ol start=""> <li> <img src="" border="" alt="" height="" width="">