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World class contact centres

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    Maryanne Henchy
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    There is now a new standard for contact centres – the Vanguard Standard for Customer Contact Centres.

    This is based on systems thinking which is huge step forward from the traditional sweatshop method of operation. It is a standard for improvement, not compliance, based on six princioles for World class contact centre operation.

    More information is available on http://www.lean-service.com

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