I am a supervisor of a 4 person systems support dept. We help people with a variety of things most of them out of the scope of where our actual time should be spent. The client pays for software support but in the past has not paid extra for ours. I am looking at moving my dept to a pay per incident, any ideas\information on how to do this??
The software group is @ 16
systems is 4 at the moment and we have about 800 clients.