I need help trying to locate a simple user-friendly way to determine my staffing needs for my call center. We report in 15min increments. I know the calls per 15 mins., wrap time and delay time. Any help is appreciated.
The online version is limited to an 8 hour day, which 60 minute analytical intervals. The Windows version support a full 24 hours analysis, with 30 minute intervals. Neither solution will support 15 minute intervals.