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Introduction to Ansapoint
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Ansapoint is a software tool which can help you
work out how many agents you need at a call centre in order to answer your incoming calls
according to service targets which you specify. Ansapoint will also estimate the number of
trunks which should be connected to your call centre to handle the peak incoming
traffic. Full charting and printed reports are also offered, making Ansapoint a
versatile and flexible forecasting tool.
"The
Software package is wonderful tool and a must for any call center or help desk."
Owen Reese, Fleet Mortgage Group |
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Ansapoint, which requires Microsoft Windows 95, 98, ME, NT Workstation,
2000, XP or Vista, is available for immediate download at 249 US Dollars. Click here to find out how to
purchase. |
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| Ansapoint is similar in appearance to Windows Explorer, making it
familiar and easy to use for everyone. All information is navigated using the left
hand pane of the window, and is organised into projects. 
The Ansapoint window (smaller than real size). Navigate
data using the left side, and use the right side to enter data and view results
The right hand side of the window is used to enter and display call data.
Separate entries (rows) are made for each time period. Time intervals can be either
15, 30 or 60 minutes. As soon as you enter the number of calls for an hour or half
hour in the yellow column, Ansapoint calculates the following results:
- The number of agents required
- The Average Speed to Answer (ASA).
- The average length of the queue
- The percentage of time that the agents are occupied
- The percentage of time that all agents are busy
- The number of lines required into the ACD system serving the call centre
Alternatively, you can enter the number of available agents in the Agents column,
in which case, Ansapoint will estimate a number of calls that can be handled in each time
interval.
Ansapoint now allows you to import call volumes from Microsoft Excel worksheets of text
files. Ansapoint supports inbound call volumes of up to 100,000 per hour!
For each project, you specify the service level targets in terms of the percentage of
calls answered within a queuing time which you specify, for example, 80% of calls to be
answered within 20 seconds.
Ansapoint supports these features:
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Definable service level targets |
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15, 30 or 60 minute intervals |
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Call volumes can be imported |
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Definable average call durations up to 30 minutes |
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Definable average wrap-up times up to 30 minutes |
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Definable agent availability factor to take staff breaks
into account |
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Definable trunk blocking targets (e.g. 1%) |
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Support for 100,000 inbound calls per hour |
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Variable start times for call centre operations |
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Clear printed reports |
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Bar and line charts |
You can view the fully illustrated User
Guide now to find out more about how Ansapoint works. A technical specification is available.
Why not try an online version of Ansapoint
to see how it works. |
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| Despite its ease of use, Ansapoint offers advanced reporting
features. A printed report is available for each day, which details the call volumes
and analytical results for each hour (or half hour), and summarises the call properties
and service level targets of the days' projects. Charting in the form of bar and line
graphs is also available which shows the agent requirements for each hour of the day being
analysed and plots the agent occupancy against time. Charts can be printed, or can
be pasted into other applications such as Microsoft Word.
Bar and lines charts can be displayed by Ansapoint and copied
to other applications such as Microsoft Word.
(Smaller than actual size)
All information entered and calculated by Ansapoint is stored in
a database. This means that you do not need to save any data; all changes are saved as
they are entered or calculated.
More information is available in the fully
illustrated User Guide. A technical
specification is available.
Why not try an online version of Ansapoint
to see how it works. |
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| Ansapoint is provided with a fully formatted and illustrated User Guide
which is distributed electronically as a PDF file. This User Guide explains how to
enter data, calculate results and use the charting and reporting features. There is also a
Windows help system which is installed with Ansapoint. You can view the fully illustrated User Guide now to find out
more about how the calculator works and study example calculations. |
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Ansapoint
costs 249 US Dollars for a single user licence. You can
pay using any major credit card.
Transactions are with Westbay Engineers Ltd. and are handled on our secure
server. You can have the software running on your PC five minutes from now!) |
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Please choose a licence type
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| Please take a moment to consider the type of licence you require. Your honesty
in this matter helps us to continue developing our products. Software piracy is
illegal. |
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| Try looking in the FAQ
(Frequently Asked Questions). Someone else may already have asked the same question.
Failing that, please send us an email. |
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| Operating system |
Windows 95, 98, ME, NT4, 2000, XP or Vista. |
| Calls per hour |
3 - 100,000 |
| Call analysis interval |
15, 30 or 60 minutes |
| Agent availability |
35% - 100% |
| Days per project |
No practical limit |
| Maximum projects |
No practical limit |
| Analytical models |
Erlang B and Erlang C |
| Highest average call duration |
30 minutes |
| Highest average wrap-up time |
30 minutes |
| Call answering targets |
5 - 95% in 3 - 1800 seconds |
| Trunk blocking targets |
0.001 - 0.500 |
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