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Forecasting Software

  • This topic has 1 reply, 1 voice, and was last updated 20 years ago by Westbay Engineers Ltd..
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  • #32736 Reply
    Craig Stanley
    Guest

    We are a call centre with 40 frontline agents and 37 agents. We currently are looking for a software solution to our Staff planning and call traffic forecasting. Can anyone recommend any software solutions.

    At present we are using EXCEL based systems.

    #32737 Reply
    Westbay Engineers Ltd.
    Guest

    There is a product called Ansapoint sold on this Web site that might meet your requirements.

    More information at http://www.erlang.com/ansapoint.html.

    If you need any more information, please email sales@erlang.com.

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