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Reply To: Serial Hunt group


What table you use really depends upon the end use of the services.

Typically, if you are just servicng a small telephone group then ERLANG B would suffice. If you are providing a queue facility wherby callers are queued until answer (ie you really dont want them to get busy tone coz they might call a competitor)then use erlang C.

Bear in mind, ALL tables are based on various assumptions, most of which are marginal acuracy, so the results are at best an educated estimate.