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Serial Hunt group

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  • #36769 Reply
    Ron L
    Guest

    Would I use the Poisson table to calculate the num of lines required in a Serial Hunt grp if I know num of lines/Directory Num’s & CCS?

    Is there another table to use for this?

    Any input would be appreciated

    Thx

    #36770 Reply
    dmck
    Guest

    What table you use really depends upon the end use of the services.

    Typically, if you are just servicng a small telephone group then ERLANG B would suffice. If you are providing a queue facility wherby callers are queued until answer (ie you really dont want them to get busy tone coz they might call a competitor)then use erlang C.

    Bear in mind, ALL tables are based on various assumptions, most of which are marginal acuracy, so the results are at best an educated estimate.

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