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Reply To: Directional trunks

Jade Clayton

Yes you are right, and keep in mind that a bidirectional trunk is best deployed as an ISDN PRI. Even if you have an ACD system with agents answering calls, you can still route calls via your ISDN signaling. The PBX manufacturer will provide info on their ISDN interface and how to configure it for inbound and outbound calls.

Thanks for ordering the book. I hope it helps.