12th May 2000 at 14:53
#32681
Westbay Engineers Ltd.
Guest
Have a look at:
http://www.erlang.com/calldesign.html
This page describes process which the calculator uses, and was written before the Call Center Calculator was published on this site.
The actual coding is copyright. However, we do offer an add-in for Excel for 80 US Dollars, which might help you. For more information, please go to:
http://www.erlang.com/excel.html
If you need any more info, please send an email to our technical support team (support@erlang.com).