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Reply To: Internet Modeling

#32531
Angelo Mertakkas
Guest

For Lin (12th May 2000)

Not sure if you use Dynamic Call me or Call Back? Which Dialer do you use?

If Web CB then –
You need to run a trail as Outbound only – essentially Callbacks generated by ‘hits’ to your call me Web button.

The Volumes will indicate an Inbound increase, once its Dynamic, use a normal INB FTE calculation.

If inbound resource is a problem then configure more of your OB agents over to Blend.

If you haven’t a Dedicated Inbound Group then Blended agent won’t answer the problem, the WEB calls will only impact on your existing OB targets.

Regards AM