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Internet Modeling

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #32529 Reply
    Yoram Zilberberg

    Can someone send me please info. about typical Internet modeling.

    1. How to calculate the number of concurrent sessions from the Number of subscribed users to a certain service (Email, U.M, WAP, etc.).

    2. How should I model a Voice Mail system when I have the number of users, avarage number of minutes used in a month per user? How can I get the number of lines required for a certain % bocking ?

    Any Advise will kindly appriciated.

    #32530 Reply

    Working in a call center, we are trying to set up costs and staffing for a web enabled call center. I am looking for ways to ensure proper staffing for email and phones simultaneously.

    #32531 Reply
    Angelo Mertakkas

    For Lin (12th May 2000)

    Not sure if you use Dynamic Call me or Call Back? Which Dialer do you use?

    If Web CB then –
    You need to run a trail as Outbound only – essentially Callbacks generated by ‘hits’ to your call me Web button.

    The Volumes will indicate an Inbound increase, once its Dynamic, use a normal INB FTE calculation.

    If inbound resource is a problem then configure more of your OB agents over to Blend.

    If you haven’t a Dedicated Inbound Group then Blended agent won’t answer the problem, the WEB calls will only impact on your existing OB targets.

    Regards AM

    #32532 Reply

    Can you help me?
    What is hyper erlang distribition?

Viewing 4 posts - 1 through 4 (of 4 total)
Reply To: Internet Modeling
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