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Reply To: QUINTUM HELP

#30579
MikeM to Deen
Guest

Deen,

I am guessing that you mean you have a static public IP, but the tenor has a private IP behind your router. If this is so, you need to put the tenor in your router’s DMZ and set the external IP address of the Tenor to the public IP. You can find more information on this by going to Quintum’s web site, under the support page and search for firewall. This should give you some good information.