the problem is not at my side dude.
i have no problems, as a matter of fact if read my words , I said if you learn how to operate your equpment you won’t need support.
i don’t know where you are from, but I will give you few toll free numbers for support centers, and you tell me how long it took to answer any questions you have.
I worked in cisco support center for 2 years, and I know about queue times and paid support very well. It’s quite different than the opel exapmle you give me, which is completely irelevant.