I am a user of Voicemaster for sometime now and i must confess theur support is the worst i have seen. Any little problem you report is readily blamed on a third party hardware (e.g. Cisco or Quintum) you are using with Voicemaster.
before you buy the product, they keep calling u, once u make pruchase, they hardly return your mails not to talk of returning your calls.
For the past 6 months now, the long-pound facility to make multiple calls without dropping the handset has not worked and they keep telling me i have to contact cisco when in actual fact they modified the cisco tcl script running on the voicemaster. They are just a lazy bunch. I think their support is just simply horrib;e. I hope Erkan, the Director of Sales, reads this forum.