It sounds like you have some serious issues with Sysmaster. Aside from ranting online, what have you done to try to resolve your issues with the company? In reading the original posting, I see lots of “they” and “the customer”, but no specific examples of how YOU were treated. It kind of sounds like you may be a former, disgruntled employee, with all of the inside information you seem to have about the sales and support staff at Sysmaster. I have no axe to grind here, just a curious onlooker.