Hi, I am using quintum A800 at the US and India for our call center.
PBX – Quintum —–internet —————————–Quintum – PBX—–Agents Phones.
The lines are analog. When I receive a call from the US, I transfer it back to US using the PBX conferencing feature and disconnect from the conversation at India. Unfortunately, the PBX at India end does not recognise the lines being hung up, because of
analog lines. we have set a timer at the PBX (India end) to time out
after 10 minutes and release the trunk. Is there any other way?
Will change in signalling settings
at the Quintum work?