I have the mediatrix’s, 1204’s, in my closet because we were never able to get good service out of them. We asked the vendor and the manufacturer for tech support over and over, and although the vendor tech would try to help; no one could overcome the three difficulties. (1) they do not have CDR’s (2) they do not have voice recognition and (3) they freeze up under stress and you can not do 60% of the volume you can with a Quintum