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Reply To: Start Up

gregg solomon

Kevin –
Can’t answer your question but can you tell me the names for call center modelling?

These are the variables that I have projected:
Annual call volume
Average length of call
Monthly distribution (%)
Day of week distribution (% Sun/Mon/Tues/etc.)
Hourly distribution (%)
Agent salary

I am looking for software that I can input my data into, select service level, and a few other basic parameters, and then have the software present a staff plan along with performance metrics, and payroll.

Thank you,
Gregg Solomon