Hello: I am in Kansas and have been in call center management for close to 15 years. I’m wanting more info on how to start my own (most likely an 80 seat operation) and how to go about bidding for clients.
Can’t answer your question but can you tell me the names for call center modelling?
These are the variables that I have projected:
Annual call volume
Average length of call
Monthly distribution (%)
Day of week distribution (% Sun/Mon/Tues/etc.)
Hourly distribution (%)
I am looking for software that I can input my data into, select service level, and a few other basic parameters, and then have the software present a staff plan along with performance metrics, and payroll.