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Reply To: set up cost call center

#18364
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There are 2 phases in general –

1) Implementation

2) Operations

In Implementation , the first important point is technology/ tool selection, infrastructure setup ( office, internet, power & backup , etc), implementor ( do you want to implement it your self), basic requirements, design, E1/T1 connectivity , etc

Do you want disaster recovery?

From technology point , Avaya or Cisco are preferred.

Technology cost would be USD 200 k upwards. This does not include the servers and agent desktops, routers etc.

Implementation would normally take 2-3 months and there is a cost to it as well

Operation includes –

Infrastruture
Manpower
CC Manager
Agents
Trainer Support Personnel
Training
Support Costs
Technology –

Each of these has cost associated.

If you looking for advanced CC , then you need to add –

Quality Management – USD 150-200k
Disaster Recovery – USD 50-70 K.

Your E1/T1 connection that you take from local service provider also has to be costed.