Hello Hamza,
Yes, you will be requiring a CRM with predictive dialer for smooth operations of your center.
Rather than going in from US market, you can find out good solution providers in asia, infact you can get very good pricing in comparison to US or may be the local vendors you are talking about.
You can get in touch with GIPL, they are offering the solution at a very competitive pricing and the solution is very flexible with world class features.