Generic selectors
Exact matches only
Search in title
Search in content

Reply To: Trunk Blocking target

#17814
Atten: Amit
Guest

Trunk blocking target – This is the grade of service target which is used when sizing the lines into the call centre. It is expressed as a fraction of the total calls which will be lost because insufficient lines have been provided. For example, 0.010 means that 1% of all calls would be blocked.