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Trunk Blocking target

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  • #17813 Reply
    Amit Jha
    Guest

    Can someone please tell me something about Trunk Blocking target?

    Thanks,

    Amit

    #17814 Reply
    Atten: Amit
    Guest

    Trunk blocking target – This is the grade of service target which is used when sizing the lines into the call centre. It is expressed as a fraction of the total calls which will be lost because insufficient lines have been provided. For example, 0.010 means that 1% of all calls would be blocked.

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