acording to me i have seen agents talking the wrong english and nota ble to comprehend the customer and the us customers as it is are so frustrated that their jobs are being taken away by indians if they hear agent talking the english in such a way that cust gets irritated. i find that most of the agents are not concentrating on the grammer part and the agents are mostly thinking to transiliterate from hindi sentence construction.i do not really know if they do it intentionally or unintentionally
language is the key for good communicational skills. which i
hardly find the quality of language if going down. this is really pathetic.