Mr. Altaf has been very kind to give some very concrete steps necessary for any body wishing to establish call center in Pakistan. My comments on the figures given by Altaf are as under:
1) 1000 Sq Ft for 15 to 20 seats is on the lesser side. An ideal space for 15 to 20 seats should be not less than 2500 Sq Ft.
2) Cost of Rs. 1.5 to Rs. 1.8 million for a 15 to 20 seat is also on the lesser side. Keep in mind that it will cost you at least Rs. 0.1 million per seat for a very modest set up. A state of the art set up should cost much more.